Dealer privacy policy

Dealer privacy policy.

Perfect Auto Body

Pty Ltd (ABN 87 839 287 836) we know that our use, collection and protection of
your personal information is important. We respect your personal information
and privacy and are committed to keeping your personal information safe.

Our Privacy Policy
applies to customers, potential customers, suppliers, service providers,
dealers, contractors, potential employees and temporary staff. This is a brief
summary of our full Privacy Policy, details of which can be found by clicking
on the link below.

1.1 Kinds of information we collect and hold

We collect
information reasonably necessary for or directly related to one or more of our
functions or activities. The types of personal information we collect includes
but is not limited to your:

· name;

· gender;

· occupation and
employment details;

· contact details;

· address details;

· registration and
driver’s licence details;

· credit card and
bank account details;

· other financial
information;

· current and past
vehicle information and details;

· cookies and website
tracking;

· location through
anti-theft vehicle tracking technology in loan and demonstrator vehicles;

· voice and image;

· educational
qualifications and resume;

· personal interests.

1.2 How we collect your personal information

We take steps to
ensure that we collect personal information by lawful means, and obtain your
personal information in various ways including but not limited to:

· when you contact us
(including our customer support centres);

· when you attend one
of our or, our authorised dealers’ premises;

· if you order a
product or service from us;

· if you apply to be
a dealer or through dealer communications;

· from third party
roadside assistance service providers;

· via our websites;

· when you attend a
product focus group or review a product;

· via social media;

· from competitions
or promotions you have participated in or our events you have attended;

· from publicly
available sources;

· from third party
service providers;

· when you apply to
work with us;

· from other Daimler
Group companies;

· from the Austroads
Ltd’s National Exchange of Vehicle and Driver Information System if we are
conducting a recall;

· and/or from
government bodies, enforcement and regulatory authorities.

2.1 How we use personal information

We collect personal
information to provide you with the best possible products and services that we
and our authorised dealerships have to offer, to create a more personalised
experience for you, and comply with our legal, regulatory, industry or workplace
requirements. More specific purposes include but are not limited to:

· any purpose you
have consent to;

· buying, selling,
repairing and loaning vehicles and parts;

· franchising;

· any related purpose
related to one or more of our functions or activities;

· responding to
enquiries/complaints;

· providing support;

· fulfilling and
processing orders and administering accounts;

· roadside
assistance, vehicle warranty, product issues, service measures and recalls;

· marketing, event
and promotional activities;

· market research;

· administration;

· recruitment
purposes;

· registration of
security interests on the personal property securities register;

· checking your
details against sanctions lists;

· to comply with
industry, legal and regulatory requirements.

2.2 Disclosure

We collect personal
information to provide you with the best possible products and services that we
and our authorised dealerships have to offer, to create a more personalised
experience for you, and comply with our legal, regulatory, industry or
workplace requirements. More specific purposes include but are not limited to:

· those that you have
consented we disclose your personal information to;

· our authorised
dealer network;

· contracted service
providers;

· related and other
Daimler Group companies; and

· as required by an
enforcement authority, regulator, law, court or tribunal.

2.3 Cross border disclosure

During our daily
business activities and those of our related and associated entities and
service providers, your personal information may be transferred, accessed,
processed and/or stored in various countries within Asia, Africa, Europe, North
America and other parts of Australasia, but usually in Germany, Singapore,
India, United Kingdom and Japan.

Where work or services
are undertaken on our behalf, this occurs under conditions of confidentiality
and may result in your personal information being transferred, accessed,
processed and/or stored (for example, on clouds and servers) in various
countries for the purpose of service delivery to us or you.

Unless an exception
applies in the Privacy Act, prior to disclosing personal information to
overseas recipients we will take reasonable steps in the circumstances to
ensure that the overseas recipient adheres to the Australian Privacy Principles
(“APPs”).

3.1 Access to information we hold about you

In addition to
making our Privacy Policy available on our website, we will provide a copy of
our Privacy Policy to anyone who requests it free of charge.

At any time you can
request access to information we hold about you. We aim to respond to your
request within 30 days. We may charge a reasonable fee for information
requests.

If an exception in
the Privacy Act applies to your access request, we will work with you and
attempt to provide you with access in a way to meet both of our needs.

3.2 Correction of information we hold about you

We also encourage
you to actively engage with us and let us know when your details change or if
your personal information needs correction or updating via our contact
information provided below.

3.3 Complaints and enquiries

If you are not
happy with the way we have handled your personal information or believe that we
have breached the Privacy Act or APPs then please contact us and we will try
our best to resolve the matter with you. For security reasons, we request that
complaints, requests for access to or correction of personal information or any
enquiries or questions concerning privacy matters be put in writing and either
e-mailed or posted to:

F. Walker

Perfect Auto Body Pty Ltd

22 O’Riordan Street

Alexandria, NSW

Australia 2015

By phone: (02) 9699
3000

By email: f.walker@perfects.com.au

We may also require
documentary proof of your identity depending on your request.

For information
about privacy generally, or if your concerns are not resolved to your
satisfaction, please contact the Office of the Australian Information
Commissioner at www.oaic.gov.au or on 1300 363 992.